Implementation Project Manager

Job Description

Contruent is looking for an Implementation Project Manager to add to our team. You will manage all project delivery activities to ensure the successful end-to-end implementation of Contruent solutions to our APAC enterprise customers, reporting to Director, APAC Service Delivery.

What You’ll Do

  • Apply Contruent’s implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to realize value from our solutions. In collaboration with peers, contribute to continuous improvement and evolution of the methodology.
  • Develop and proactively manage project plans, resource assignments, budgets, scheduling, scope prioritization, change control, and issue/risk mitigation efforts necessary to successfully deliver the contracted Contruent products and services.
  • Manage all project communications, both internally and with the customer. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking milestones and outstanding tasks, and providing visibility to project risks, dependencies, and potential delays.
  • Collaborate with internal Contruent teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
  • Work closely with the Customer Success, Technical Support and Account Management teams to share knowledge and ensure a smooth transition into go-live and ongoing adoption.
  • Build strong relationships with our enterprise customers, acting as a trusted advisor throughout implementation.
  • Contribute to the creation of service delivery estimates, project schedules, configuration/implementation approaches, migrations, and customer deliverables.
  • Manage all aspects of customer implementations to ensure timely, on-budget, and high-quality services that meet customer requirements and accelerate time to value realization.
  • Monitor Scheduled-vs-Actual billable time variances, review project team time entry submissions for accuracy, and approve billable hours and completed milestones to enable generation of customer invoicing. (May include review of invoices prior to submission to customer).
  • Ensure that projects are appropriately staffed with the mix of role levels and skills necessary to ensure successful implementation and high customer satisfaction, while simultaneously achieving organizational business objectives and target metrics.
  • Support Contruent’s efforts to build and sustain productive relationships with external implementation partners within the region to provide for indirect resource elasticity in meeting customer demand.
  • Actively communicate cross-functionally within Contruent and with external implementation partners to address escalations and navigate challenging situations with professionalism and tact.
  • Provide market insights and customer feedback on a continuous basis as an input to Product Management for ongoing product roadmap consideration and prioritization.

Qualifications

  • Bachelor’s degree (or equivalent work experience) required;
  • Capital Project Controls domain expertise.
  • Working knowledge of/experience with Contruent (formerly ARES Prism) solutions desirable
  • Experience providing project management/delivery leadership for complex software implementation projects in a SaaS environment.
  • Experience managing multiple, large-scale projects concurrently.
  • Experience with matrix managing the delivery of services leveraging a mix of both direct (internal) and indirect (external subcontractor) resources.
  • Experience delivering implementation projects across multiple international time zones.
  • Experience managing the delivery of professional services under a variety of commercial constructs (e.g. T&M, Milestone-based Fixed Fee)
  • Experience with agile project management
  • Demonstrated ability to implement best practices and contribute to continuous process improvements.
  • Up to 20% travel
  • Current authorization to work in Australia
  • Current passport (travel primarily within Asia Pacific countries)

Other Knowledge, Skills, Abilities or Certifications Include:

  • Executive-level communication skills (written & verbal) with the ability to tailor messaging to his/her audience.
  • Self-starter, flexible, and able to work cross-functionally in a fast-paced environment.
  • Strong problem solving and organizational skills.
  • Excellent leadership and matrix management skills.
  • Excellent facilitation skills and the ability to lead by influence.
  • Experience managing a formal project plan using project plan software (MS Project, Kantata, Smartsheet, Wrike, Financial Force, etc.)
  • Demonstrates a positive attitude and empathetic approach.
  • APM, PMI or other Project Management certification.
  • Working knowledge/hands-on experience with the following technologies a plus:
    • Salesforce – pipeline opportunity management
    • Kantata/Mavenlink – Professional Services Automation
    •  Oracle Netsuite – financial reporting/management
    • Microsoft Power BI – Data Visualization tool
    • AWS – Amazon Web Services – Hosting
    • PPM Tools (e.g. Primavera P6, Microsoft Project)
    • ERP Technologies (e.g. SAP)

 

    About Us

    Contruent is the premier capital project management software solution that empowers owners and EPCs to build large construction projects with precision and speed. Contruent is faster to deliver across the project lifecycle because it integrates cost and scheduling and comes project-ready out-of-the box with 25 years of best practices built in. The result is higher accuracy, speed, and cost efficiency. Founded in 1994 as ARES PRISM and renamed with the launch of an innovative SaaS platform, Contruent operates in 26 countries and is now headquartered in Naperville, IL. Join the movement of meeting on-time and on-budget expectations by visiting www.contruent.com.

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