Sr. VP of Customer Success and Services

David Lerch


A seasoned global SaaS services, customer success and technology consulting executive with a 20+ year track record of delivery excellence, transformational growth leadership and client satisfaction, David describes his approach to customer success as proactive, value-focused and predictive. His team’s goal is to ensure the customer’s full embrace of the solution to enable realization of their expected business outcomes. Hyper-focused on the client experience, David’s team strives to deliver a white glove, customer-centric strategy anchored by the speed of implementation. His team pushes to make sure customers realize their expected ROI during the subscription period, resulting in a win-win for customers and Contruent alike. David is responsible for all Contruent delivery services and support, as well as customer satisfaction and renewals.

David is equally passionate about restoring his 1840s antebellum estate outside of Natchez, Mississippi.