Customer Success
Helping You Achieve Faster Time to Value
At Contruent, customer success is more than just implementation, it’s about enabling your teams to drive consistent outcomes across the entire capital project lifecycle. Our expert services team brings decades of enterprise project controls and construction cost management expertise to help you achieve faster adoption, improved cost visibility and measurable ROI with Contruent Enterprise, our cloud-based software for capital projects.
Whether you’re launching a new capital improvement program or enhancing existing processes, we partner with you at every stage—from onboarding and training to change management and continuous improvement. Our fixed-fee implementation model ensures rapid deployment, minimizing risk and accelerating your time to value with world-class support.
Proven Business Impact Across the Project Lifecycle
A study by Hobson & Company quantified Contruent’s ROI impact for large-scale capital construction projects:
Optimize Project Spend and Performance
Average annual reduction in project spending:
1%
Annual Benefit:
$20,000,000
Per $2B in
Annual Project Spend
Improve Visibility to Make Informed Decisions
Average annual reduction in budgeted contract spend:
1%
Annual Benefit:
$20,000,000
Per $2B in
Contract Spend
Account for Change and Maximize Efficiency
Average annual reduction in contract overspend:
4%
Annual Benefit:
$8,000,000
Per $500M in
Annual Contract Spend
Manage Contracts and Contractor Activity
Average annual reduction in FTE labor hours:
80%
Annual Benefit:
$1,000,000
Per 10 Project Controls
Full Time Employees
The study found that a sample organization using Contruent with an average annual project spend of $2 billion, overspending on their contracts by ten percent, and averaging ten days for period closes would generate a total value of $225 million in three years.
Implementation Designed for Faster Business Outcomes
Our implementation framework is built to shorten your path to value. Leveraging our Cost Control Maturity Model and immersive Build-a-Barn training, we guide your team through planning, system configuration and go-live—often within 4 months. This milestone-driven approach ensures a faster, safer rollout of project cost controls for your team.
World-Class Training for Rapid Adoption
We provide tailored training (onsite or remote) focused on enabling faster user adoption of project cost management systems. Sessions are designed for various personas, including:
- Executives and financial controllers
- Cost and project controls managers
- Procurement professionals and field engineers
Everyone on your team will be equipped to drive success across your capital projects or portfolios.
Ongoing Support to Maximize ROI
From integrated cost-schedule-scope workflows to mobile dashboards and audit-ready documentation, Contruent ensures you always have a single source of truth. With proactive support and intuitive tools, your organization can maintain confidence in compliance, data integrity and project transparency.
Ready to unlock the full potential of Contruent Enterprise?
Discover how Contruent’s cloud-based lifecycle cost management platform can help you scale success. Whether you're considering a cloud migration or want to elevate your project controls maturity, we’re ready to help.
